02Enterprise Platforms · Anonymized case study
MyRequest
A unified request experience that replaces fragmented channels with transparent workflows, clear ownership and measurable service quality.
Service home
Illustrative unified catalog and request overview.
01Context
The challenge
Employees had to understand organizational structure before they could ask for help, while service teams received incomplete requests across disconnected channels.
Product response
MyRequest reframes the experience around user intent: one entry point, guided request creation, visible ownership and a shared status language.
01One front door
02Intent over org chart
03Visible ownership
04Reusable workflows
02Product logic
Solution emphasis
Where the product invests attention.
Qualitative design map
Not measured KPI data
Outcome direction
One front door for complex internal services
- 01
A simpler request journey for employees
- 02
More structured intake for service teams
- 03
A platform foundation for adding new services
Public portfolio summary. Quantitative outcomes will be added only after verification and approval.